Returns & Exchanges

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At Prostatia, every piece is handcrafted exclusively for you upon purchase. Accordingly, we do not offer returns or exchanges, as your order enters our bespoke production queue immediately.

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Order Cancellations & 5 % Fee

You may cancel your order within 48 hours of purchase. Cancellations incur a 5% fee, which covers the secure checkout, fraud protection, payment processing, our fulfillment partner fees, and our scheduling and packaging coordination workflows. After 48 hours, fabrication begins and cancellations cannot be accommodated.

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Three-Step Quality Control

Your trust is our highest calling. Before departure from our ateliers, each piece undergoes:

Initial Verification

Confirming your chosen size and design details against your order.

Atelier Inspection

A second, meticulous review by our master jewelers in New York or the Netherlands.

Shipping Department Check

Final approval by our packing team—verifying finish, weight, and secure packaging.

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Looking Ahead

We are working toward a full returns & exchanges program. As Prostatia grows—and with your continued support—we aim to introduce a policy that harmonizes customer flexibility with the bespoke nature of our craft.

Thank you for your patience and for supporting a small, made-to-order atelier. Your understanding allows us to uphold the highest standards of quality and deliver a unique work of faith, perfected at every step.